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‘A Leader Should Know How to Manage Failure’

August 10, 2008

(Former President of India APJ Abdul Kalam at Wharton India Economic Philadelphia , March 22,2008 )

APJ Abdul Kalam: Let me tell you about my experience. In 1973 I became the project director of India’s satellite launch vehicle program, commonly called the SLV-3. Our goal was to put India’s “Rohini” satellite into orbit by 1980. I was given funds and human resources — but was told clearly that by 1980 we had to launch the satellite into space. Thousands of people worked together in scientific and technical teams towards that goal. By 1979 — I think the month was August — we thought we were ready. As the project director, I went to the control center for the launch. At four minutes before the satellite launch, the computer began to go through the checklist of items that needed to be checked. One minute later, the computer program put the launch on hold; the display showed that some control components were not in order. My experts — I had four or five of them with me — told me not to worry; they had done their calculations and there was enough reserve fuel. So I bypassed the computer, switched to manual mode, and launched the rocket. In the first stage, everything worked fine. In the second stage, a problem developed. Instead of the satellite going into orbit, the whole rocket system plunged into the Bay of Bengal.It was a big failure. That day, the chairman of the Indian Space Research Organization, Prof. Satish Dhawan, had called a press conference. The launch was at 7:00 am, and the press conference — where journalists from around the world were present — was at 7:45 am at ISRO’s satellite launch range in Sriharikota [in Andhra Pradesh in southern India]. Prof. Dhawan, the leader of the organization, conducted the press conference himself. He took responsibility for the failure — he said that the team had worked very hard, but that it needed more technological support. He assured the media that in another year, the team would definitely succeed.

Now, I was the project director, and it was my failure, but instead, he took responsibility for the failure as chairman of the organization. The next year, in July 1980, we tried again to launch the satellite — and this time we succeeded. The whole nation was jubilant. Again, there was a press conference. Prof. Dhawan called me aside and told me, “You conduct the press conference today.”

I learned a very important lesson that day. When failure occurred, the leader of the organization owned that failure. When success came, he gave it to his team. The best management lesson I have learned did not come to me from reading a book; it came from that experience.

/**************************************************************************\

Now how many of you out there actually have bosses like this

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6 Comments leave one →
  1. sid permalink
    August 10, 2008 4:50 pm

    Personally for me, Bosses have never been a cause of concern…though having a boss like Prof Dhawan would hv definitely helped me stay in my job for a longer time…very good post though and i like the header too πŸ™‚

  2. Galadriel permalink
    August 11, 2008 12:05 am

    I don’t. Not yet anyway. Ah, the bliss of school.

    Nice theme btw.

  3. rayshma permalink
    August 11, 2008 2:05 am

    i had one. my first boss. learned a lot of “how to be” from him…. then quit and worked in a place where i learned “how not to be”.
    nice post. and lovely header πŸ™‚

  4. Vincent Vega permalink
    August 11, 2008 4:41 pm

    Hi,
    I am a great fan of your posts and read them every monday morning before begining any work apart from that do not miss any oppurtunity to pass it to my friends. But this one was VERY Boring not the kind of stuff expected here. :-)))

  5. Vincent Vega permalink
    August 11, 2008 4:43 pm

    Btw agree wid Sid The header is damm cool

  6. Anu permalink
    August 11, 2008 7:48 pm

    I had only one till now, hope I have more bosses like this to break my record of staying at one place for more than 1.5 years !

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